The email with the code does not arrive

What you see

You entered your email address and the app is waiting for the code. There is no email with the subject Your sign-in code for Selfdesk in your inbox.

Why

The email goes out as soon as you submit the address. If it is not in your inbox, it has usually ended up in the spam folder, is held back by a company filter, or went to an address with a typo.

What you can do

1. Check your spam folder. With company addresses, a quarantine in the mail system can also hold the email.
2. Check the address shown in the app. If it is wrong, go back and enter it again.
3. Request a new code. That works 30 seconds after the last one at the earliest.
4. If several emails arrive afterwards, enter the code from the newest one.

At most five codes per hour go out to one address. Once the limit is reached, no further email arrives until the hour is over.

Signing in with Apple or Google needs no email.

Older accounts

If you registered with a password before the change and never confirmed your address, checkout shows Verify email address instead of the checkout button. Sign out and sign in again with a code from the email. The code confirms the address, and checkout is then available.

If that is not enough

Ask your space first. If the app does something wrong: report a problem.